Desktop Engineer

BOT VFX (India) Private Limited IT

18 Apr 2022

BOT VFX (India) Private Limited

IT

1

Job Overview

Desktop Engineer Responsibilities:

  • Responding to client support requests.
  • Contacting clients to find out the nature of the problem.
  • Traveling to the client’s location or connecting via a remote link.
  • Troubleshooting hardware and software issues.
  • Installing and maintaining hardware and computer peripherals.
  • Installing and upgrading operating systems and computer software.
  • Troubleshooting networking and connection issues.
  • Advising on software or hardware upgrades.
  • Providing basic training in computer operation and management.
  • Completing job reports and ordering supplies.

Desktop Engineer Requirements:

  • Bachelor’s degree in computer science or information technology.
  • Proven work experience of at least 1 year as a desktop support engineer or support technician.
  • Good knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems.
  • Ability to solve complex end user hardware and software issues.
  • Ability to travel and work after hours when necessary.
  • Excellent interpersonal skills.
  • Good written and verbal communication skills.